Delivery & Returns

Delivery Services & Prices


Delivery dates and pricing are displayed individualy on each product

Delivery FAQ

How long will my item take to arrive?

Delivery dates for each service available, along with the costs are provided on each product page. Where multiple items are ordered, the delivery date for your entire order will be the date of the product with the longest lead time, this will be displayed at the checkout process, and again in your order confirmation email. Please note that some items are not available for express delivery.

What if my item hasn’t arrived or there’s a problem with my delivery?

If the expected delivery date for your order has passed or if you have any issues with your item once it has arrived, please call or email customer services and we’ll be happy to help:

Tel: 01295 698063
Email: info@noordinarygift.co.uk

Opening times: 08:00 - 16:00 Monday-Friday
All enquiries will be dealt with within 1 working day

Where can you deliver?

U.K. Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, U.K. Mainland

Rest of EuropeAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland

Rest of World Australia, Canada, New Zealand, South Africa, UAE and USA

Delivery Information

Because all of our items are handmade to order, processing times vary from product to product, should there be any delay with an item you will be notified via email as soon as possible.

Express delivery is not available outside of the UK

Delivery dates outside of the UK cannot be guaranteed and the customer is responsible for any additional taxes and fees.

Returns Policy

If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. unfortunately we are unable to refund postage costs on unwanted non-personalised items.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post. Your rights to return the goods to us will not apply in the following circumstances: -Any products that we have made, personalised or customised specifically for you -Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging. -If you have made a spelling mistake on your order and it has been sent for production.- You have disposed of the item you have an issue with.- A perishable item that has been consumed/disposed of.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item or send out a replacement free of charge.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.

Please note:

You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery. This returns policy does not affect your statutory rights. The address for returns is:

No Ordinary Gift Company

Unit 9 Overfield Industrial Estate

Thorpe Way

Banbury

OX16 4XR

This privacy policy sets out how No Ordinary Gift Company uses and protects any information that you give No Ordinary Gift Company when you use this website. No Ordinary Gift Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. No Ordinary Gift Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Your use of the Site and the App, and any disclosure of personal information via the Site or the App signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

What we collect

When you register to purchase products through noordinarygiftcompany.co.uk we ask for information such as your name, e-mail address, postal address, and contact details. Noordinarygiftcompany.co.uk keeps a record of this data. 

We keep a record of any purchase/s you make. this means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had.

We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at noordinarygiftcompany.co.uk. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us via email or telephone.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

All the information we collect via the Site or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  1. We may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
  2. We may use the information for Planning and managing business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  5. Technical Administraiton of our website.
  6. Providing you with information about the services we offer.
  7. To verify details of your payment method or credit card account.
  8. When we instruct agents, contractors or third party service providers to provide business operations support including advertising, marketing support, software development, financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.
  9. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.