Shipping policy

Please note that due to new regulations, we are currently unable to deliver to Northern Ireland or countries within the EU. We apologise for any inconvenience.

Making Times

All items are handmade to order and shipped to you directly from our studio in Banbury, Oxfordshire. Orders will be made and dispatched within 1-2 working days of order.

Each product listing displays a breakdown of the expected delivery dates and available services. This displayed estimate is based on a UK mainland, non-highlands delivery area, at the checkout this date may differ for highlands or non UK-mainland deliveries.

Express orders will be prioritised and dispatched within 1 working day.

Our working days and hours are as follows:

Monday - Thursday: 07:30 - 16:30

Friday 08:00 - 12:00

 

Should there be any unforeseen delay with an item you will be notified via email.

We advise that you allow at least 2 working days between your estimated delivery date and the gift-giving event to accommodate for contingencies.

Delivery Couriers & Services

The delivery courier used to send your order will depend on delivery location and item size/weight. 

The below table details the couriers and services we use. The delivery options available, along with prices and a delivery date estimate for your order will be displayed at the checkout.

Definitions:

Large Letters: Small letterbox items such as greetings cards & unframed prints

Parcels: Bulkier Items such as Keepsakes, Christmas Baubles & Framed Prints

Oversize Items: Frames larger than A3 and large bulk orders

Delivery Notification Service Only: Full tracking not available, you will only be able to see if a delivery has been attempted.

 

UK Mainland Deliveries - Excluding Highlands

Delivery Method	Item Size	Courier	Courier Service	Tracking	Cost	Order to Delivery Time
Standard	Large Letter	Royal Mail	2nd Class	Delivery Notification Service Only	£1.90	5 Working Days
Standard Tracked	Parcel	Amazon	2 Day Service	Fully Tracked	£3.90	4 Working Days
Priority Tracked	Large Letter/ Parcel	Amazon	1 Day Service	Fully Tracked	£6.80	3 Working Days
Express	Large Letter/ Parcel	Royal Mail	Special Delivery: Guaranteed	Fully Tracked Delivery by 1pm	£11.90	2 Working Days
Oversized	Oversize Parcel	Parcel Force	Next Day	Fully Tracked	£11.90	4 Working Days

Scottish Highlands & UK Islands

Delivery Method	Item Size	Courier	Courier Service	Tracking	Cost	Order to Delivery Time
Standard	Large Letter	Royal Mail	2nd Class	Delivery Notification Service Only	£1.95	5 Working Days
Standard	Parcel	Royal Mail	2nd Class	Delivery Notification Service Only	£3.90	5 Working Days
Priority	Large Letter	Royal Mail	1st Class	Delivery Notification Service Only	£2.90	4 Working Days
Priority	Parcel	Royal Mail	1st Class	Delivery Notification Service Only	£4.90	4 Working Days
Priority Tracked	Large Letter/ Parcel	Royal Mail	Tracked 24	Fully Tracked	£6.80	3 Working Days
Express	Large Letter/ Parcel	Royal Mail	Special Delivery: Guaranteed	Fully Tracked Delivery by 1pm	£11.90	2 Working Days
Oversized	Oversize Parcel	Parcel Force	Next Day	Fully Tracked	£11.90	4 Working Days

Tracking

You will be sent your tracking link with your order dispatch notification email. Please note not all services are fully tracked, please refer to the table above.

For services with Delivery Notification the tracking will only show when a delivery has been attempted. 

Your items will be handmade and dispatched by No Ordinary Gift from our Oxfordshire studio, Amazon Shipping is used only as a delivery provider. Your order is not processed, dispatched or affiliated to Amazon or your Amazon account in any way.