How long will my item take to arrive?
Delivery dates for each service available, along with the costs are provided on each product page. Where multiple items are ordered, the delivery date for your entire order will be the date of the product with the longest lead time, this will be displayed at the checkout process, and again in your order confirmation email. Please note that some items are not available for express delivery.
What if my item hasn’t arrived or there’s a problem with my delivery?
If the expected delivery date for your order has passed or if you have any issues with your item once it has arrived, please call or email customer services and we’ll be happy to help:
Tel: 01295 698063
Opening times: 08:00 - 16:00 Monday-Friday
All enquiries will be dealt with within 1 working day
Where can you deliver?
U.K. Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, U.K. Mainland
Rest of EuropeAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland
Rest of World Australia, Canada, New Zealand, South Africa, UAE and USA
Because all of our items are handmade to order, processing times vary from product to product, should there be any delay with an item you will be notified via email as soon as possible.
Express delivery is not available outside of the UK
Delivery dates outside of the UK cannot be guaranteed and the customer is responsible for any additional taxes and fees.
If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. unfortunately we are unable to refund postage costs on unwanted non-personalised items.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post. Your rights to return the goods to us will not apply in the following circumstances: -Any products that we have made, personalised or customised specifically for you -Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging. -If you have made a spelling mistake on your order and it has been sent for production.- You have disposed of the item you have an issue with.- A perishable item that has been consumed/disposed of.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item or send out a replacement free of charge.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.
You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery. This returns policy does not affect your statutory rights. The address for returns is:
No Ordinary Gift Company
Unit One Overfield Industrial Estate